Frequently Asked Questions:
1. Q: What cleaning services do you offer?
A: We offer a range of services including commercial cleaning, deep cleaning, regular house/apartment cleaning, spring cleaning, move in/move out cleaning, and detail cleaning.
2. Q: How often can I schedule your cleaning services?
A: You can schedule our services as frequently as you need – weekly, bi-weekly, monthly, or for one-time special occasions.
3. Q: Are your cleaning products safe for pets and children?
A: Yes. Upon request, we use eco-friendly and pet-safe cleaning products to ensure the safety of your loved ones.
4. Q: Is your team trained and background-checked?
A: Absolutely, all our cleaning professionals are highly trained, experienced, and undergo thorough background checks for your peace of mind.
5. Q: How long does a typical cleaning session take?
A: The duration depends on the size and condition of your space. On average, a standard cleaning session takes around 1 to 3 hours.
6. Q: What's included in your deep cleaning service?
A: Our deep cleaning service covers intensive cleaning of hard-to-reach areas, behind furniture, under appliances, and thorough removal of accumulated dust and grime.
7. Q: Do I need to be present during the cleaning?
A: It's up to you. Many clients provide us with access to their homes, while others prefer to be present. We'll work with your preference.
8. Q: What if I'm not satisfied with the cleaning?
A: Your satisfaction is our priority. If you're not fully happy with our service, contact us within 24 hours, and we'll make it right.
9. Q: How do I book your services?
A: You can easily book our services through our website or by giving us a call. We'll guide you through the process.
10. Q: Are you insured and bonded?
A: Yes, we are fully insured and bonded to ensure your peace of mind and protect your property.
11. Q: What areas do you serve?
A: We proudly serve the Greater Buffalo area and are committed to bringing our exceptional cleaning services to your doorstep.
12. Q: Do you provide cleaning supplies, or should I provide them?
A: We bring our own high-quality cleaning supplies and equipment. However, if you have specific preferences, feel free to let us know.
13. Q: What measures do you take for COVID-19 safety?
A: We follow strict COVID-19 safety protocols, including wearing masks, sanitizing equipment, and maintaining social distancing.
14. Q: Are your prices competitive?
A: Yes, we offer competitive pricing for our top-notch cleaning services. You can request a quote based on your specific needs.
15. Q: How far in advance should I schedule a cleaning?
A: It's recommended to schedule at least a week in advance to ensure availability, especially during peak seasons.
Feel free to reach out to us with any other questions you might have. We're here to provide you with the best cleaning experience possible!