Our Policies.

1. Booking and Scheduling:

   - Services can be scheduled through our website or by phone.

   - Advance booking is recommended to secure your preferred date and time.

2. Payment:

   - Payment is due upon completion of service.

   - We accept major credit cards, debit cards, and electronic payments.

3. Cancellations and Rescheduling:

   - Cancellations must be made at least 48 hours before the scheduled appointment.

   - Rescheduling is subject to availability.

4. Access to Premises:

   - Clients are responsible for providing access to the premises during the scheduled appointment.

   - In the event of restricted access, please notify us in advance.

5. Cleaning Supplies and Equipment:

   - We bring our own eco-friendly cleaning supplies and equipment.

   - If you have specific preferences or concerns, please inform us prior to the appointment.

6. Liability and Insurance:

   - While we take utmost care during our services, we are not liable for damages or losses due to pre-existing conditions or fragile items.

   - We are fully insured to protect your property and our team members.

7. Health and Safety:

   - Our team follows strict COVID-19 safety protocols, including wearing masks and maintaining social distancing.

   - If you or anyone in your household is feeling unwell, please reschedule your appointment.

8. Satisfaction Guarantee:

   - If you are not satisfied with our service, please notify us within 24 hours, and we will address your concerns promptly.

9. Privacy and Security:

   - Client information is kept confidential and is only used for the purpose of providing our services.

10. Arrival Window:

   - Our team will arrive within a specified window. While we make every effort to adhere to the schedule, unforeseen circumstances may cause slight delays.

11. Feedback and Communication:

   - We welcome your feedback and encourage open communication to ensure your satisfaction.

12. Service Area:

   - We proudly serve Buffalo, New York. Additional charges may apply for locations outside this area.

By booking our services, you agree to abide by these terms, conditions, policies, and procedures. We are committed to providing you with exceptional cleaning experiences while prioritizing your health, safety, and satisfaction.

If you have any questions or require clarification, please don't hesitate to contact us. Thank you for choosing She Cleans Maid Service!